Customer satisfaction through quality, punctuality, reliability and first-class services has always been a top priority aim of our business activity and part of our corporate philosophy. This has been reconfirmed by the independent test according to DIN EN ISO 9001:2015 by TÜV South. Since August 1st, 2003 Quintec works according to a certified management system. In the standard DIN EN ISO 9001:2015, 8 principles for achieving quality goals, customer satisfaction and continuous improvement are fixed. These are consistently implemented at Quintec. The principles are summarized below:
1. Customer orientation
Organizations depend on their customers and should therefore understand their current and future needs, meet their requirements and strive to exceed their expectations.
Leaders create a match between the purpose and direction of the organization. They should create and maintain the internal environment in which individuals can fully engage themselves to achieve the organization’s objectives.
3. Involvement of people
At all levels, people are the essence of an organization and their full involvement allows their skills to be used for the benefit of the organization.
4. Process oriented approach
A desired result can be achieved more efficiently if activities and associated resources are managed and controlled as a process.
5. System oriented management approach
Identifying, understanding, managing and directing interrelated processes as a system contributes to the effectiveness and efficiency of the organization in achieving its objectives.
6. Continuous improvement
The continuous improvement of the overall performance of the organization is a permanent goal of the organization.
7. Factual approach to decision making
Effective decisions are based on the analysis of data and information.
8. Mutually beneficial supplier relationships
An organization and its suppliers are interdependent. Relationships for mutual benefit increase the ability of both sides to create value.